To Ed Rowland and the Entire Staff at NDA Kitchens,
In recent years we had the opportunity to hire people to do some jobs we had previously done ourselves. When we first realized we could do this it was an exciting thought.
Though our experience was not always negative, in many cases we were not prepared to deal with the frustrations we encountered. Once we found the person we thought would be right for the job, we had to trust that they would do it well, return our phone calls, and show up when they were supposed to. Unfortunately we were often disappointed. So in fact what we thought was going to be a “carefree” experience often turned out to have its own sets of frustrations.
This was never the case in our dealings with NDA Kitchens. From the very beginning when we first stepped into the showroom we were greeted with enthusiasm, treated with respect and provided with the information we needed. If we asked a question that was not readily answerable the staff always called with an answer in a timely manner.
So equipped with our initial positive encounters and with recommendations from two friends who had experience with your company we decided to have NDA Kitchens do our renovation. Not once did we regret our decision.
Each team of trade professionals not only did an excellent job in their trade but was considerate in answering our questions and addressing our concerns. When we wanted to make a change from the original plans on a couple of occasions either the project director or the tradesperson worked with us to make the change or helped us understand why it would not be feasible. We never felt like we were being “put off”.
Coincidently while this job was going on I was reading a book entitled The Speed of Trust by Steven R. Covey. The book, written by a man well known in the business world, examines how building trust can benefit leaders and organizations. It discusses how this trust climate is even more important after the many recent examples in corporate America that have inspired the “lack of trust”.
I could not help but make parallels between my experience with NDA Kitchens and Covey’s discussion of the “trust dividend” that benefits leaders and organizations to do things better, faster and at a lower cost.
Your company has earned our trust. We would both recommend NDA Kitchens to anyone who wants to have a renovation. We think you and your employees not only provide quality work but also work hard at demonstrating respect and showing integrity.
Thanks for a beautiful kitchen and living room/dining room renovation and for the positive experience.
Sincerely, Judy & Jim Johnsen (Bayport)